Kindly check the FAQs below if you are not familiar with the website’s functionality. If your query is urgent, please feel free to contact us at:
Email: support@homecareshoppe.com
Call us: +91 8121 22 33 77
Customer Care
Our customer service team is available throughout the week, all seven days from 9 AM to 9 PM. They can be reached at
+91 8121 22 33 77 or via email at: support@homecareshoppe.com
Our customer service team is available throughout the week, all seven days from 9 AM to 9 PM.
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with HomeCareShoppe. If you get an email, call or message from anyone claiming to be from HomeCareShoppe asking for sensitive information such as bank account details, PIN, card number, etc.,please do not share it.
Registration
Click on the ‘Register’ icon on the top right corner of the “homecareshoppe.com” home page. You will be asked your name, email, and a few other details up on entering, and a confirmation link will be sent to your email id. On clicking the confirmation link, you are all set to enjoy a new shopping experience with us.
No. Registration on homecareshoppe.com is free.
Each email address and contact number can be associated with one HomeCareShoppe account only.
Apart from becoming a member of our family and treating yourself to affordable homecare products, you will –
Be able to store your details so that you need not re-enter every time on making a purchase.
Be eligible for the hottest deals and promotions that we bring for our customers.
Be informed of fresh new merchandise and happenings at HomeCareShoppe and more.
Payments
You can pay for your order on homecareshoppe.com using the following modes of payment: Credit and debit cards (VISA / Mastercard / Rupay) UPI, Wallets & Net Banking
There is no VAT. However, GST will be applicable as per Government Regulations.
Yes, it is safe to use your card on homecareshoppe.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code), which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.
Once you select your products and click on checkout, you will be prompted to choose a payment method. There is a box on the payment method page where you can enter any voucher/coupon code. The amount will automatically be deducted from your invoice value.
The HomeCareShoppe Wallet stores reward points every time you make a purchase. You can redeem these points whenever you deem fit.
Delivery
We strive for quick deliveries. Your order generally takes 24 hrs to reach your doorstep. For non-major cities and places, the order usually takes 2 days from the time we confirm it. In some locations, the delivery may take longer depending on accessibility and the proximity/reach of our logistics partners.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city, ensuring timely and accurate delivery to our customers.
No, we do not do same-day deliveries.
We take utmost care to pack each item according to its fragility and transit time to doubly ensure that your product reaches you safely.
Our customer support team will keep you updated about your delivery in case of a delay.
Once payment is processed and authorized, cancelling an order is not possible.
As for now, HomeCareShoppe does not ship internationally. We serve across India.
What are the modes of refund? The amount will be refunded to your source of payment. The money will be credited back to your account in 7-10 working days. Please get in touch with customer care for any further assistance regarding this issue.
Customer Care
Our customer service team is available throughout the week, all seven days from 9 AM to 9 PM. They can be reached at +91 6301730374 or via email at: support@homecareshoppe.com
Our customer service team is available throughout the week, all seven days from 9 AM to 9 PM.
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with HomeCareShoppe. If you get an email, call or message from anyone claiming to be from HomeCareShoppe asking for sensitive information such as bank account details, PIN, card number, etc.,please do not share it.
Account
My Account is the section you reach after you log in at homecareshoppe.com. My Account allows you to track your active orders credit note details, see your order history, and update your contact details.
You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. Please get in touch with our customer care team in case of any further issues.
My Shopping List is a comprehensive list of all the items previously ordered by you on HomeCareShoppe.com. This enables you to shop quickly and easily in future.
Credit notes reflect the amount of money that you have pending in your HomeCareShoppe account to use against future purchases. This is calculated by deducting your total order value minus the undelivered value. You can see this in “My Account” under credit note details.